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Will artificial intelligence conquer the customer services in the future?

Media Technology Artificial Intelligence Customer Service Sales E Marketing
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Question added by Lana Oudeh , PR Coordinator , Al Ghanem
Date Posted: 2019/05/01
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Nedal AL-Fraijat
by Nedal AL-Fraijat , Business Manager , Goldens Traffic Logistics Services

Yes, it is already took a share of customer service

Mohamed Khaled Ramadan
by Mohamed Khaled Ramadan , Training Supervisor , Raya Contact Centre

it did already, Now we have IVR that can troubleshoot with the Customer with no human being involved I think that all call centers will be managed by AI very soon.

 

 

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