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What you should do when customer become angry because of poor services ?

Customer Service Customer Analytics
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Question added by Rmazi Ishaq Sulaiman Abu Shousha , Customer Service Representative , Own Business
Date Posted: 2019/08/15
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Rmazi Ishaq Sulaiman Abu Shousha
by Rmazi Ishaq Sulaiman Abu Shousha , Customer Service Representative , Own Business

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".  seven-steps for an effective problem-solving process.
  • Identify the issues. Be clear about what the problem is. ...
  • Understand everyone's interests. ...
  • List the possible solutions (options) ...
  • Evaluate the options. ...
  • Select an option or options. ...
  • Document the agreement(s). ...
  • Agree on contingencies, monitoring, and evaluation.
 

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