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Does listening well to work during his complaint serve as a half-problem solution?

you must to be aware by the customer need for you can sell to him

New Media Art New Market Customer Service
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Question added by Mohamed Abdelaziz Khater , Sales Executive
Date Posted: 2019/11/14
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Rafiuddin Khalid
by Rafiuddin Khalid , Assistant Manager , Genpact

Absolutely. Listening, specially active listening helps to ease out and be over the top of situation. It gives confidence to both complainant and the representative that the communication is going in the right direction.

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