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One of you top performers drops a call, turns out it was your CEO and his secretary is on line connecting you, how would you defuse the situation ?

Situation Management Contact Centre Call Center Callcenter Management
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Question added by Mehdi Raza , Regional Manager Customer Service & Quality , HBL
Date Posted: 2013/11/01
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amer jayyousi
by amer jayyousi , Business Development Consultant , freelance

be patient,listen carefully,think before you speak,take full responsibility and offer to solve the situation.

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