Is the mystery shopper an effective way to increase customer service?

Question added by Mohammed Ahmed Bashir Mahmoud , Assistant Branch Manager , Jordan Ahli Bank
Date Posted: 2013/11/01

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by Anita Viherpuro , Consultant , Presentte Oy

Mystery shopper will get a narrow picture of the operation and situation in question. I think there are better ways to improve than through a mystery shopping.

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