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Give at least two names of tools we used to resolve problems remotely without moving to location?

Network Engineering Computer Engineering Help Desk Management
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Question added by Bekhouche Liamine , Assistant Director of IT Departement , Algeria Post
Date Posted: 2013/11/04
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Fawaz Mohammed
by Fawaz Mohammed , Support and Systems Engineer , eset middle east

 

There are a punch of remote login solutions, such as logmein rescue and TeamViewer.

 

One question can come to mind; why not just use Remote Desktop Connection?

 

The answer of this question is that most of the systems in networks are hiding behind a public IP address. So RDC is not practical to be used.

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