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effective management
you have to listen to your bosses carefuly, accept thier critisim in a patient way don't start to defend your self. think carefuly about your anwer, apologize if you was mistake and start immediate corrective actions. for your employees be patients, monitoring, coaching and directing and be involved if it is needed. for your co-worker don't be urgent. respect thier point of view, be helpful and don't forget the golden rules "win win situation.
