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What are the most important qualities that a technical support engineer must have ?

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Question added by عدنان المبروك , مهندس برامج محمولة (Embedded software engineer) , CHIFCO
Date Posted: 2013/11/06
Faizan Hamied
by Faizan Hamied , Manager Maintenance , KernelPop(Gumcorp)

He should have troubleshooting skills to diagnose problem at earliest.

Customer are always attracted to support engineers who give priority to them and diagnose the fault quickly.

Furthermore give priority to get the issue solved is also one important quality.

Vinoth Rajavel
by Vinoth Rajavel , IT Engineer , ICS Network Solutions

Communication, Technical skills,  Problem solving skills, Time management, Learning new technologies

Ahmed Mohamad Mohamad Elsherbeny
by Ahmed Mohamad Mohamad Elsherbeny , Head of team , Egypt Penetration Testers

Patience : ) .

There will be too many issues at job and technical problems beside working with usually people who have no knowledge about computers.

Ali Hussain
by Ali Hussain , Service Delivery Manager , The Family Office

solving problems 

good knowlege of technologies 

 

Rami kamal Eldin Sharfi
by Rami kamal Eldin Sharfi , System Engineer , MTN (Mobile Telecommunication Company)

good troubleshooting and fix problems

good communication skills 

team player

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