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Keep your communication professional.
Remain calm and collected.
Speak softly.
Practice active listening.
Give them time to talk.
Understand the customer's point of view.
Assess their needs.
Seek a solution.
Ask for support.
Maintain a positive attitude
اخذ نظرية سريعة علي تصرفاته ومن ثم جعلة ان يكون علي حق وان كان مخطي مليون في المائة
I will keep the communication between us that give them positive relationship,and speak softly with you.
I will understand the customer's point then I seek a solution.
To.make Impress them
I enhance the credibility of my words after analyzing the reason for his refusal or his sense of risk when accepting and taking the product, giving him a tangible model on the marketed product, giving him statistics on the percentage of product sales, trying to know the beneficial results of buying this product without the need to insist on him and make a great effort while talking to him. It creates a spirit of attempting to persuade only without the clarity of the tone of credibility in the conversation and an attempt to ignite satisfaction in it and remove from it the feeling of remorse in the event of a yes answer.
اعزز مصداقية كلامي بعد تحليلي لسبب رفضه او احساسه بالمخاطرة عند قبول المنتج واخذه ، اعطاءه نموذج ملموس على المنتج المسوق ، اعطاءه احصائيات نسبة مبيعات المنتج ، محاولة المامه بالنتائج المفيدة العائدة له من وراء شراء هذا المنتج دون الحاجه الى الالحاح عليه وبذل مجهود عالي اثناء الحديث معه يخلق روح المحاولة للاقناع فقط دون وضوح نبرة المصداقية بالحديث ومحاولة اشعال الرضاء فيه وابعاد عنه الاحساس بالندم في حال اجابته بنعم
First of all we should listen carefully of loyal. Or those customer customers who comes 1st or 2nd time anyhow which level of tone they talk
Must be understand the problems of customers and must be able to solve the problem at the given time if we face some difficulties to solve the problem than concern the senior to how solve and handle them
Because nobody can without a team
That's my opinion
I will allow him to vent his anger and I will shake my head as if I agree with his words. He will probably be able to talk to me and I will speak to him gently so that he does not feel that I am disturbed by him and not to interact with the wave of anger until his anger is gone.
First understand their concerns, reassure the client of your assistance and also inform my superior about the situation.
