When managing an employee who is causing a negative stir, it's important to approach the situation with tact, fairness, and a focus on resolution.?

what is conflict?

Conflict is the quality or skill of handling difficult or delicate situations without giving offense:Her promotion was based on her influence and tactfulness in dealing with outside vendors, managers, and subordinates.

Conflict resolution includes the following 

Open communication is key in a dispute. Expressing how you feel about the situation and sticking to the facts will let the other person know you’re genuine in your actions. Focusing on the problem at hand and not what the other person did will avoid unnecessary conflict.

Listen to what the other person has to say, without interrupting. Try to be objective. Then, ask open-ended questions to make sure each side understands what the other person thinks and how he/she feels.

Talk over the options, looking for solutions that benefit everyone. Do not feel pressured to come up with one answer immediately. Bring in objective third party for ideas, if necessary.

This is the ultimate goal—to agree on an option that benefits both sides to some extent. When one party wins by aggressive behavior or one party simply gives in, someone is losing. And that means you get outcomes that do not resolve the underlying causes of the conflict.