What will be your reaction when you find your self in front of angry costumer and its not your job to deal with him but your alone there?

I will understand the concern and politely explain to him that I am not the right person, they are complaining and angry with me, I will explain to the customer to whom they address that  issue that it can be resolve as per their requirement.

If I found myself in front of an angry customer and it's not my job to deal with them, but I'm the only one there, I would:

1. Stay calm. It's important to stay calm and collected, even when the customer is not. This will help to de-escalate the situation and make it more likely that the customer will be able to calm down as well.
2. Listen to the customer. Let the customer vent their anger and frustration. Don't interrupt them or try to defend yourself or the company. Just listen and try to understand their point of view.
3. Acknowledge the customer's emotions. Let the customer know that you understand that they're angry and frustrated. Say something like, "I can see that you're upset. I want to help you resolve this issue."
4. Apologize for the inconvenience. Even if you're not directly responsible for the problem, it's still important to apologize for the inconvenience the customer is experiencing.
5. Offer a solution. Once the customer has had a chance to vent, try to offer a solution to the problem. This may involve fixing the problem, giving the customer a refund, or offering them a discount.
6. Follow up. Once you've resolved the issue, be sure to follow up with the customer to make sure they're satisfied.

Here are some things I would not do:

• Take it personally. It's important to remember that the customer's anger is not directed at you personally. They're just frustrated and trying to get their point across.
• Argue with the customer. This will only make the situation worse.
• Make excuses. This will also make the customer feel like you're not taking them seriously.
• Promise things you can't deliver. This will only lead to disappointment and more anger.

Can you give I'd and pictures and address please

When facing an angry customer alone despite it not being my responsibility, I'd remain calm, empathize with their concerns, and politely explain my role. I'd assure them of finding the right person to assist while maintaining a respectful and helpful demeanor, aiming to defuse the situation positively.

أولاً لابد من العمل على تهدئة العميل لانه في مكان عمل حفاظا على سمعة المكان 

ثانياً الإستماع إليه بصبر شديد إلى كل ما يقوله 

ثالثاً العمل على مناقشته في اسئلة وإيجاد حلول لها في نطاق معرفتي 

 رابعاً واخيرا احاول على ان اطيل معه الحديث وعرض الكثير من الحلول والإجابات لأسلته وفي خلال تلك المده ارسل للموظف المسئول عن العميل لحل مشكلته

الاستماع اليه باهتمام ، وتهدئته وطمأنته ان ما يزعجه سوف نقوم بايجاد حل له ايا ما كان سبب الازعاج ومن خلال الحديث معه نقوم بتحديد نوع شخصيته ومن هنا يمكننا التوصل لحل معه وارضاءه بالطريقه التى لا تؤثر على مصلحة العمل وفي نفس الوقت يكون قد اقتنع بها وراضيا عنها.

The first step is to make the customer feel calm and comfortable, and to maintain your composure when they are angry. Instead of responding to their angry words, try to appear more calm and explain the product and its features in an innovative way.

My first prime rule is to always lend an ear, in any relationship it is imperitive that you give the person the due time and attention and let him vent out his anger and explain his concern, i have seen in all these years that just by discussing the issue/complain half of the agitation disapears immediately once they know that someone is listening. If its something i can manage that i can do it on my own otherwise i will hand the person over to the right deparment making sure that he is connected to the relevent team.

u can just easily calm down and try to find out all the solutions that would make him feel more relaxed  don't show him that u are so angry nope just try to show him.  that ur company is his second home 

Look at it as an opportunity to highlight your Brand .....just be polite and ask the customer what has caused the discomfort ..... Genuinely try and solve the problem if the answer is with you or else promise to get back within a defined timeline with a possible solution ....

If you could offer the solution as promised then you will convert that customer for life .....That customer then becomes your brand ambassador for life 

العميل الغاضب دا كنز وبيبن  كفاءة موظف خدمه العملاء أو امسئول البيع ، الا ستماع  الي  العميل والمستودع الصغير ، سواء كان العميل ، أو استرجاع أو استرجاع أو استبداله ولو امكن هدية.