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that is true, as a salesman whatever the attitude of the customer we should find away to make the sale,by openning the communication channels,build rapport and trust,understand needs and find motives and stimulants that would make the prospect want the added value you are offering.
most prospect customers feel comfortable when the salesman is a mirror image of what they are in terms of behavior,looks,attitude..etc..
mirroring the prospect and make him feel comfortable is very crucial.
It is true and I agree50/50% that Sales are contingent upon the attitude of Salesman but the same time sale are contingent upon Prospectors interest/needs. For example: Salesman attitudes are positive towards Prospect but the Prospectors are not aware of that products then the Bussiness Development Executive/ Marketing team/Organisor/Sales trainer role will more important to Sales contingent.
Dear Charith,
One of the most famous quot by William Clement Stone "Sales are contingent upon the attitude of the salesman, not the attitude of the prospect." and this sums up how I feel on CLOSING THE DEAL.
But I believe W. Clement Stone was wrong in that statement.
But I believe W. Clement Stone was wrong in that statement.
Certainly the attitude of both parties could be determinants of outcome.This is another example of either/or thinking
I look at the statement to mean the sales person must have the right attitude in order to serve my clients successfully.
Sure I may be lucky and make minimal sales with the wrong attitude however having the best possible attitude increases my ability to enjoy more successful sales attempts.
A lousy attitude by the sales person can trump a customer’s great attitude.I do believe this is the context of the statement.
I do agree with statement when we examine both the sales person and the customer’s attitude.
Best Regards,
Hany Sewilam Abdel Hamid
Business Development Manager
Entrepreneurship Coach & Consultant
- facebook.com /Orkanza
- twitter.com /HanySewilam
