Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

How important is after sales service?

user-image
Question added by Sabrina Ahmed , Senior Media Sales Manager , Explorer Publishing
Date Posted: 2013/11/09
amer jayyousi
by amer jayyousi , Business Development Consultant , freelance

it is very important as with after sale service we get the customer to be truely satisfied ,get referrals,repeated orders,and endorsements.

Deleted user
by Deleted user

After Sales support /service is important if company wants to retain customers and also want to keep reputation of their product and reputation of company high as a good product followed by poor after sales support leads to failure.

So a Sales person does put lot of efforts , time and money to bring a customer on board and after sales support if lacking will make everything go down the drain because end of the customer satisfaction leads to broad approach through word of mouth, customer testimonials and reviews.

 

Mehdi Raza
by Mehdi Raza , Regional Manager Customer Service & Quality , HBL

It is the only thing that will bring the customer back to you and along with him will come a few more.... if your sales was exceptional and your after sales service was rather poor ... you just broke a service promise !!! If this happens it is understood that the customer that suffered will definitely go to the competitor  and along with him will take your prospects as well… so be careful not to over commit and under deliver  

Deleted user
by Deleted user

Immense; for customer retention !!!

Shittu Oladele
by Shittu Oladele , Supervisor Manager , Michael & Solomon Hotel

sale service is important because it helps to ensure that customers are satisfied with their purchases and in case of any difficulty installing or setting.

Shukan Mehta
by Shukan Mehta , Operations expansion - Supply chain , Fetchr

Repeated purchase of our product

Company Reputation

Market share 

and further finance is also affected  positively if after sales service is provided 

 

In today era of cut throat competition it is very difficult to keep hold of customers loyalty because of continous innovaiton and extended service is snhanced in competitors product.

After Sales Services factor contributes majorly in achiveing all of the above !

sachin sood
by sachin sood

As we need food everyday to get energy and be active organisations need to give their customers a very good after sales service. The idea behind this is that its not just to make the customer satisfy and happy and loyal . It helps the organisation to become proactive and get the insights about the offering that they are giving to the customers. It helps the organisation to develop superior quality products and be a market leader.

Customer delight should be the focus of any organisation and this can only be achieved by constantly engaging with the customer. Therefore After sales service plays an important role not just in keeping the customers happy but also helps the organisation to be creative in their offerings.

Ali Haider Nadeem
by Ali Haider Nadeem , Consultant , Digital Marketing

More than the original Sale

Deleted user
by Deleted user

the sales is just the begening to grow up it u have to support it 

to have loyety from customer u have to continue to satisfay them by making good after slaes service 

 

Hsham Naji
by Hsham Naji , Sales Executive , Gaber Abd-ELSaheed for Cars Trading

good service

MohamedAli MohamedAhmed Abdelhamid
by MohamedAli MohamedAhmed Abdelhamid , HR Manager , Yemen Dairy & Juice Industries

The after sales services is important as the business live is important for the company, so the prosperity and the collapse of businesses also depend it, since it one of vital signs of the business growth.  

More Questions Like This