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1. Stay Calm and Neutral: Approach the conversation without accusations, focusing on understanding.
2. Ask for Their Perspective: Let the employee explain their side, which may help identify any misunderstandings or reasons for their behavior.
3. Explain Your Observations: Clearly, but gently, explain the behaviors or actions you’ve noticed and how they’re impacting the team.
4. Seek a Solution Together: Work with the employee to find ways to reduce tension and improve the working relationship.
5. Encourage Open Communication: Create an environment where both parties feel comfortable discussing concerns going forward.
This approach promotes understanding and can help resolve conflicts more effectively.
