If Customer is Still "Argue" After Explain 3 Times .... How Could You Withdrew Your Self During.?

Be polite and don't be arrogant just accept and be sorry and try to smile because the Customer is always right in this industry.

I will wait until he is done talking then politely answer him so that he won't get offended or frustrated 

When dealing with a customer who continues to argue even after explaining the situation three times, it's essential to withdraw yourself from the situation professionally and respectfully. Here are some steps to handle this:

1. Stay Calm and Composed: Maintain a calm and respectful tone, no matter how the customer is behaving.

1. Acknowledge the Customer's Concerns: Let the customer know you understand their frustration. For example, "I understand that this situation is frustrating for you."

1. Restate Your Position Briefly: Summarize your explanation one last time concisely. For instance, "As I mentioned earlier, the policy regarding this issue is [policy explanation]."

1. Set Boundaries: Politely let the customer know that you have provided all the information you can. "I have explained the situation as clearly as possible, and unfortunately, there's nothing more I can do to change it."

1. Offer an Alternative: If possible, offer another solution or escalate the issue to a higher authority. "Would you like me to escalate this issue to my supervisor for further assistance?"

1. Politely Withdraw: If the customer continues to argue, politely end the conversation. "I understand you're upset, but I have provided all the information I can. If there's nothing else I can assist you with, I will need to attend to other customers."

1. Document the Interaction: Make sure to document the interaction in case the issue needs to be referred to in the future.

1. Seek Support: If you feel threatened or unable to handle the situation, seek support from a supervisor or colleague.

Here's an example of how you might phrase this:

"Mr. [Customer's Name], I understand your frustration, and I appreciate your patience. I have explained our policy and the reasons behind it as clearly as possible. Unfortunately, there is no further action I can take regarding this issue. If you would like, I can escalate this matter to my supervisor for further assistance. Otherwise, I will need to move on to assist other customers. Thank you for your understanding."

By following these steps, you can professionally and respectfully withdraw from a difficult conversation with a customer.