Confront the Employee, If the matter continues, Get an HR Involved?

Question added by Jayden Jacobs , Draughtsman / CAD Operator , AMD ENGINEERING
Date Posted: 2024/08/21

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by Ahmed Gamal , Head of Operations B2B & B2C , Swvl

If I encounter an employee causing ongoing issues, I would take a step-by-step approach to address the matter:

Confront the Employee Directly
- Private Conversation: I would first address the issue in a private, respectful conversation with the employee. This allows for open communication and gives the employee a chance to explain their side while understanding the impact of their behavior.
- Set Clear Expectations: During this conversation, I would outline the specific issues and the expectations for behavior moving forward. My goal would be to resolve the situation quickly and maintain a positive working relationship.
Involve HR if the Issue Persists
- Escalate to HR: If the problem continues despite direct confrontation, I would involve HR to mediate the situation. HR can provide guidance, ensure fairness, and take appropriate actions to resolve the issue formally.
- Document the Process: To ensure transparency and protect all parties involved, I would document each step of the process, from the initial conversation to the involvement of HR, if necessary.