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What Operational agent productivity measures do you use?Average Handling time, or combined with other metrics like CSAT or other productivity measures?

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Question added by Muhammad Saeed Anwer Siddiqui , Channel Manager Siebel CRM , Faysal Bank Limited
Date Posted: 2013/11/16
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Ramla Mohammed
by Ramla Mohammed , Call Center Agent , Rixos the Palm

Our operational agent productivity measures which we use is Average handling time 

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