Please provide examples from your own experience of how you meet the competencies-Customer Focus?

Competence (or competency) is the ability of an individual to do a job properly.
A competency is a set of defined behaviors that provide a structured guide enabling the identification, evaluation and development of the behaviors in individual employees.
Competency is sometimes thought of as being shown in action in a situation and context that might be different the next time a person has to act.
In emergencies, competent people may react to a situation following behaviors they have previously found to succeed.
To be competent a person would need to be able to interpret the situation in the context and to have a repertoire of possible actions to take and have trained in the possible actions in the repertoire, if this is relevant.
Regardless of training, competency would grow through experience and the extent of an individual to learn and adapt.

Interview a client complained of poor service Were interviewed in all kindness was brought a cool drink and then left him talking about the difficulties encountered in the product and then show advice and guidance

I ask myself the following questions on a regular basis: What must I do today to follow through on a promise? What have I failed to do that I said I would do, and can I redeem the situation even now? Who can I touch base with today, just for the sake of keeping in contact with them? What can I do to improve an existing process, even if it seems to function properly? Can I listen to a complaint without becoming defensive? In what specific way(s) can I exceed the expectations of someone today? Am I inconsistent in setting policies or forming processes to try to please everyone? Am I overreacting or overcompensating when dealing with a complaint? Am I getting overwhelmed by negative comments?

First call them for take an appointmet for an interview with them 'Seconde I give them some offiers after that let them thinking about my offers