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Cost effectiveness of maintenance practices often remain in question by management. While the down time can be easily converted into revenue loss in production sector, same is not very obvious in service sector. Please opine.
1- service strategy
2- Service design
3- Service transition
4- service operation
5- Continual service improvement
Time to fix problems (or probably problem types).
Service transactions profitability.
Number of failed maintenance transactions.
Customer satisfaction (this is triky to evaluate)
1. Frequency of shutdowns
2. Meantime between failures
3. Meantime to repair
4. Type and no of spares used and frequency of replacement
5. Total uptime.
6. Cost of Maintainence And shut down impact on production losses.
