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This is a familiar quote, I keep seing in many companies when I visit
Dear Friends
Thank you for your good responses. Majority of us feel that, Quality is free, in the context of we can get back what we invested on Quality!
I agree with most of you. Quality is Free is a phrase defined by Quality Gurus indicating that, Investment in Quality is the need for the business to ensure we provide what customer needs with required quality.
Today, Quality is not a parameter which is negotiable with customers..it is underlying requirement which customers demand!! Investment Quality should not be only on inspecting parts, rather it should be on "Building Quality into Products".
By putting in right Quality Assurance system, we can ensure parts are being made with expected quality levels with minimal inspection! Investment in Quality should be on establishing this Q.A System.
Any failure cost is not really an investment...rather is a loss to the bottom line!! We face such failure costs as we never invest in Quality at right point of time, with right strategy. Ensuring that we build better preventive system and excellent mistake proofing practices, will make our product never fail!! or will fail with negligible impact to customer!!.
If you look in this perspective, "Quality is Free".
I would suggest an opposite quote "Quality costs us, manage it wisely".
This would mean:
1. "Quality costs us" if we do not pay attention on quality. It will result into a bad quality service or product and it will become our overhead cost.
2. "Quality costs us", if we pay attention to quality, then you always compete with one or the other. In such a scenario, they win the competition whose service or product has better quality and speed and lower price. So, the more you manage quality wisely, the more you are on the winning side otherwise vice versa.
Quality is free, non-quality cost expensive
The cost of implementing a corporate quality program is offset by the cost savings of preventing defects. The total cost of quality includes prevention, appraisal, and failure costs:
• Prevention costs include the following activities: design reviews, product qualification, drawing checking, engineering quality orientation, quality improvement programs, supplier evaluations, supplier training, specification reviews, process capability studies, tool control, operating training, quality orientations, acceptance planning, quality audits, and preventive maintenance.
• Appraisal costs include the following activities: prototype inspection and testing, production specification conformance analysis, supplier surveillance, receiving inspection and testing, product acceptance, process control acceptance, packaging inspection, and status measurement and reporting.
• Failure costs include the following activities: consumer affairs, redesign, engineering change orders, purchasing change orders, corrective action costs, rework, scrap, warranties, after-sales service, and product liability.
Quality is free as if you manage to control quality it 'll become a source of profit to your business
Quality is free within the context of lean thinking and continuous improvement but this is not always the case. Sometimes quality is not not free.
my opinion is if a company implements quality control measures then it has lesser wastage of raw materials and scrap, so profit is high thats why the quote quality is free(investment in quality is revenue)
Quality is free but we need good skill to utilise it. If we are unable to utilise it rightly it will turn disaster for us.
Quality can save more money.
Better quality things always playing superior.
if you want to ask me for my opinion i am with it so we can make it on evry thing .
start from officepoy to the customer .
if you mean its free with out coast yes it is so any thing you paid for it its come back to you mor than what you think .
