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it means real customer service
Understanding their needs and providing prompt service to them according to their requirement, will definitely satisfy customers.
Now the term delight your customer is being used as satifying your customers is the induced job description.
My Dear,
Customer satisfaction is an old concept now it is a time to "Delight" the customer, and it only can be done by Identifying the need of the customer and provide him more than his need.
Depends on situation
By providing with what he/she needs at a win-win price.
To understand what is the requirements and to full fill his needs. If we full fill his needs then customer will be happy.
Providing efficient and courteous services keeping his/her wants in mind. Thank you
Focusing on customer’s needs & through right advice/suggestion & service. It’s possible to satisfy customer completely .
