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I would love to quote an example here, e.ei if i want to know about the source of income of a person then i can get information in following two ways. Question No.1 What is your source of income Question No.2 Are you a salaried person, businessman etc
That is called communication skills.
Send clear & short message always
This applies to everything in life... even when communicating with our immediate family members. We must always make it a habit to phrase it positively, without sounding arrogant, aggressive, nosy, or loud.