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own Quality Assurance program ‐‐ whether you are looking to set up a fullsystem to fulfill high‐level military or international standards or to establishquality standards for a non‐complex item.• As you establish quality assurance procedures and policies, be sure towrite them down. This documentation will form the basis of yourcompany's quality assurance manual.Review the work rules and quality control policies and procedures thatyou and/or your employees already follow, but that up to now have justbeen verbalized. Start writing them down. Also write down any "defectprevention" rules that your company may have.• Take a fresh look at your operation end to end, and identify everyfunction and activity that affects the quality of your product or services.
