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◦Requirements that help assure that the organization’s output (whether product, service, or both) meets customer specifications. (Making customers happy, and keeping them that way.)
◦Requirements that assure that the quality system is consistently implemented and verifiable. (We must actually do what we say we are supposed to do. This must be verifiable via independent, objective audit.)
◦Requirements for practices that measure the effectiveness of various aspects of the system. (In God we trust; all others bring data.)
◦Requirements that support continual improvement of the company’s ability to meet customer needs. (We cannot sit still. We must strive to get better all the time, because customers change, and competitors gain strength.)
There are many benefits to an organization and its customers from implementing an ISO system, whether or not the company or project is certified as ISO9001:2008:
ISO9001:2008 is a rational system of improvement through cooperative efforts which should encourage customers that you are serious about providing them the best product, and employees that you care about efficiency, quality and remaining competitive.