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Human need or business need?

As a customer service representative you may be confronted with situations where human need dominate over business need. How would you respond to such a situation? A marketing executives outlook express has frozen the night before he has an important presentation. He calls technical helpdesk and he is angry . How would you react. How would you react if the computer is out of warranty period and you are not supposed to help the customer free of cost.

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Question added by Subhranshu Ganguly , Quality Analyst. , WIPRO
Date Posted: 2013/12/13
gopal gopal
by gopal gopal , Store Manager , Ganesh Store

listen carefully deliver constanlly and earn permanent satisfaction of customer.

customer satisfaction is a boon for any organization,without it there is no existence of business,

Mohammad Tohamy Hussein Hussein
by Mohammad Tohamy Hussein Hussein , Chief Executive Officer & ERP Architect , Egyptian Software Group

I will adopt for human needs as long as the business is profitable, i.e. win-win deal and this needs to be assessed using the overall all value of the customer and not only the transactional profitability.

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