Humors should be used sparingly in customer service ?

It always depend and one has to make sure if the customer is relaxed or free, most of the time people want to talk if they are not in hurry, and during searching or waiting time, one can discuss weather or about any current sports, etc. I go for shopping and enjoy talking to people about their business or vacation etc and most of time i have no problem at all.

A customer information database (system or otherwise) should tell the customer service rep the dos and donts for his/her customers. A trained customer rep should be able to use this data (and update it if need be) to improve the relationship.

The above applies to humor as mush as it apply to all aspects of the relationship.

What is funny to one individual may not be necessarily funny to the other person. So it depends on the nature of the customer we deal with. Usually within a few exchanges of questions and replies, a customer service agent can make out what will be the best way to handle that customer and if humour will adversely affect the service or not. In my opinion, humour is fine until you know how to deliver it professionally.

• Humor is an Ice breaker for most situations and the extent to which one jokes with a customer should be monitored by the joker himself or herself.
• This is where emotional intelligence plays a key role, empathize and gauge to see if the Client would be receptive to one's jokes.
• You can build rapport with customers through active listening, some humor and of course understanding the need of the customer.
• Its about people and humor is a way of life, it brightens people's moods but not always.
• Sarcastic humor is obviously a No.
• Converse, converse, converse and everything else follows humor especially.

Do not be afraid of your customers that is why we are able to engage and find solutions.