what is the hospitality customer care objectives?

Excellent service is one of the hospitality industry's primary objectives.
Hotel visitors rely on hospitality staff for many of their travel needs.
Hotel staff comes through in a pinch when a traveler forgets to pack his toothbrush or seeks a recommendation for a local hotel.
Similarly, diners often ask restaurant wait staff to recommend a particular meal or to accommodate a dietary restriction.
Hospitality providers often measure performance rates of their customer objectives by surveying their customers.
They encourage customers to visit a survey website, and often provide incentives, such as discount coupons, for customers who complete online surveys.