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Lead the participants in the situation to conclude with no harm to any and winning to all as musch as possible. This requires identifying the main influencers and didcate80% of your efforts to understand thier views and market your proposed action.
This is very easy to understand. I would like to share some points on this from my personal PMP notes. Start from "Directing" block and go anti-clockwise. Directing > Coaching > Supporting > Delegating.
1. Directing: a new project has come, there are unknowns. And team needs to know where to go.
2. Coaching: getting team / members to scale up, trainings, etc. More Support + More Direction.
3. Supporting: once team starts, supporting them on various scenarios. More Support & Less Direction.
4. Delegation: the team can now perform well. So, less Support, Less direction.
Hope my notes help.
Best Regards.. Ananth
