Share an experience you had in dealing with a difficult person and how you handled the situation ?

I had an issue once with a collegue who was trying to enforce competition within the workplace on non-professional bases. I discussed the issu with my manager, who was aware of the situation, and he skillfully resolved the issue to the benefit of all bu allowing my collegue a chance to shine in another direction.

IT IS REALLY HARD TO DEAL WITH A DIFFERENT PERSON WITH THEIR DIFFERENT KIND OF PERSONALITY AS I EXPERIENCE WORKING IN AN OPEN AREA WHERE TOO MANY PEOPLE  COMING IN AND OUT I'VE BEEN HANDLING DIFFERENT KIND OF PERSON WHO NEVER UNDERSTAND OF YOUR REASON CAUSE THEY THINK THEY ARE MORE THAN RIGHT THAN YOURS....AS I EXPERIENCE ONE PERSON HER IN GOLF COUNTRY SHE IS FROM A HIGH FAMILY BACKGROUND WHICH SHE IS ALSO HANDLING A HIGHER POSITION IN COMPANY,SHE CALL ME AND ASK ME IF I FOUND HER TWIN GOLD RING INSIDE THE LADIES TOILET WHICH I BEEN WORKING AND CLEANING,I ANSWER I DIDNOT FIND THAT SUCH THING SHE IS LOOKING FOR,AND SHE ASK ME TO SEARCH AGAIN ANGGRILY FACE BECAUSE THAT IS EXPENSIVE,I TRY AND TRY TO FIND BUT I NEVER EVER FIND THOSE ITEM SO I GO BACK TO HER OFFICE AND SAY""I AM REALLY SORRY MADAM I BEEN SEARCHING  ALL AREAS INSIDE THAT TOILET AND I NEVER FIND THOSE THINGS YOU ARE LOOKING FOR,,AND I TOLD HER PLEASE REMEMBER THE LAST DAY YOU WEAR THAT RING MAYBE YOU FORGET IN YOUR ROOM OR IN YOUR HOUSE,,SHE SHOUTLY ANSWERED I CALL SECURITY SO THAT THEY SEARCH AND  ENABLE FOR ME TO FIND THOSE VALUABLE THINGS I LOST.....I JUST SMILE AND SAID THAT IS A BETTER IDEA MADAM CALL THOSE SECURITY AND WE TRY TO OVERVIEW CAMERAS SO THAT WE EASILY FIND WHAT YOU LOST MADAM,,,SHE ANSWER YOU DID NOT AFRAID?????

WHY SHOULD BE AFRAID CAUSE IM TELLING THE TRUTH AND HONESTLY IF I SAW THOSE THINGS I SURRENDER IT TO MY HEAD OR TO THE SECURITY BEFORE IM LIVING THE BUILDING,,IM PROUDLY STANDING HER IN FRONT OF YOU MADAM BEING CALM DOWN AND SMILING CAUSE I DIDNOT MAKE WRONG DOING CUZ I BELIEVE HONESTY IS THE BEST POLICY....she smiled and say im just trying to test you and say sorry,,

The smile but not laugh is solving many of tension situation and cool down the issues. :)