it's the kind of attitude that showes how much we care for the customers - general politeness and professional (and individual) approach, complete and quick service, answering questions, solving issues, providing extra help if needed and positive energy that shows we're passionate about what we're doing. i believe that it not only means living up to the customer's expectations, but being always one step ahead.
It is the overall approach and state-of-mind of the person providing customer service.
It may also be referred to as the 'spirit of service'
There are many things that factor into 'customer service oriented attitude'. Some of the main ones are:
Positive language
Listening
Acknowledgements
