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Hotel industry has processes in similar to other industries like - Procurement, Customer service, Product quality, marketing, HR and management processes.
All these processes has metrics which needs to be monitored and measured regularly to ensure business goals are achieved. It provides immense opportunities to use Six sigma methodology to improve processes.
Like any other industry - customer satisfaction needs to succeed in the business.
There is no process in the world that is beyond the six sigma approach. It all depends on how much effort you are willing to invest into it.
In the hotel industry, I can imagine a hotel starting a PI project aimed at improving hotel room service as an example, and make it their big Y. Under it will be Ys for food quality, laundry services, cleaning services, etc... within6 months, they could improve overall satisfaction with room service by a big margin by ensuring all improvements positively reinforce each other and at minimal cost.
