How can you keep loyal your customer if he is not well aware your product or services?

Question

He choose your product in a new and a diffrent to others with the help of another customers openion?

Mohamed Nabeel · Answer

There are few ways to make the customer loyal even he/she not aware of your products or services.

Communication is the key - keep the customer invovled with your products and keep him/her satisfied all the time.
Measure customer satisfaction - Monitor KPIs and collect valuable up-to-date information about customer
Collect feedback - Often make regular interviews or face-to-face contact with the customer
Technology enhancements - Keep up with the dynamic changing technology trends
Get the right skill - Make sure to have well trained staff to co-op with the customer