how you increase the customer when you company is failer to care of his loyal customer

First of all you have to go to the root causes of why the company is failing it loyal customer.
Once you identify the root cause you can move on to rectify it.
Asan Wirba

customer service doesn't just happen by chance.
It is the result of proactive planning, focusing on ways of improving the quality of what we do at every level.
its about:
1- Personal recognition.
2- Meeting and exceeding customer expectations –about their idea of good service, not ours.
3- Avoid Complaints by getting it right the first time.
4- Continuous active searching for ways to improve the quality of what we do.

For businesses to be long running and succesfull they have to be customer centric....happy customers more revenue..

Infact you have to look for quick solutions to atleast not lose more clients, when you find your way, you will have new clients. In your case you need to discover your problem first!

 

لعمل على زيادة العملاء هو من اهم خواص مجال المبيعات وفى حالة فشل الشركه على زيادة عملائها يجب على مسثولى المبيعات بخث كيفية استعادة العملاء المفقودين وزيادة العملاء من خلال بعض العروض والمميزات التى تطرحها الشركه سواء كان على شكل تخفيضات فى الاسعار او البيع بشكل اجل او العمل على تنويع المنتجات وتطويرها بشكل افضل والله الموفق

First Of all, some company just lose it, they get sloppy and they lose the customers, my company bought companies that used to be big fat companies back in the days, if this is the case and you have no power to change things, you have to leave and try find other opportunity to get a positive experience.
But If it's fallen on you, You have to take responsibility and act like you own the business start working and brain storming with other team mates why this customer is dissatisfied and try hard to meet his needs.
even if this require you to give free services for a few weeks.
but the thing is to re-gain the customer trust that you are capable of meeting his needs.
Good luck

Sometimes a company or a product requires change.
The current market is dynamic and therefore the customers wants products and services that are up-to-date.
If a company does not join up to the competition the customers no matter if he/she is a loyal customer will go to another competitor.
It is good to know a product's life cycle as well.
Gifts and discounts can also add value but it won't be of much help as your product's life is already diminishing.
Until and unless you come up with fresh ideas customers will go away.

by make some offers and gifts for customers

If the company failed to care for their loyal customer, and want to increase the customer, then its essential for the company to change its culture and approach.
The company need to realize that without customers the business can not sustain.
Therefore, the company must hire qualified people that understand the core of customer service, and care for customer satisfaction, this will turn the company around and increase customers.

This is necessary to any company or business to keep their customers in touch, there are many systems can adopted to remain relation with your customers like, if you are seller and you spent lot of your time to convience your customer and when you succeded in your bargaining and customer left you.
something must be in your and also your customer hands.
if you issue a coupon to him that5% more discount will be given to you on your next visit or you did anything by any style to make him permanant customer.
issue him a customer number by just get his fingure on fingure record machine and welcome him warmly on his next visit.

I Believe that this is a very important question , especially when profitability is , most of the times , being preferred over almost every thing else .
I Believe it's a matter of Ethics .
If the owner of the business is a person with good to high quality code of conduct or code of behavior , what ever is the description that one wishes to use , the customer will always be dealt with in a fair & ethical manner , & , vice verse .
This way , profitability & attracting new customers will be compatible , & , will grow in tandem .
Simply put , it'd be a win win situation .