What is SSR and SRR ?

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What is a csat survey ?
Posted by:
Subhranshu Ganguly
15-October-2013

What the ideal SSR and SRR? Does a high CSAT survey target affect productivity of the contact center? Phone or email survey. What is preferred ?

Customer Service Customer Surveys Contact Centre Callcenter

Question added by Subhranshu Ganguly , Quality Analyst. , WIPRO
Date Posted: 2014/01/21

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