Register now or log in to join your professional community.
Great Customer Service and Customer Care
Genuine offers - Never dissapoint your customers or cheat them
Go for loyalty cards and incentives
Go for great CSR - Corporate Social Responsibility.
Selling product or service is not a big deal them main theme is to retain your customer loyal and positive sales promoter and this could be done through various initiatives;
1 - Give them best, courteous service.
2 - Resolution of their problem within short and possible span.
3 - Based on their sales provide them discount offers.
4- Offer them company give always and promo items.
5 - Personalized gift within budgets.
sell what you say
We can make customers get loyal to the company by providing them the services in the way they desire rather than providing the services the way we want therefore it is very important to understand the need of a customer before providing services which will always make them feel that we are more concerned about them rather than our services. We can develope a program where in the different department managers should be asked to list the needs of the guest related to various departments in the company with the solutions in to provide end to end services. A log of same must be maintained in the departments which should be updated regularly and taken as a training tool to improve the processes.
For customer loyalty it is very important to exceed the expectations but it does not end in over here the role is to be consistent in providing the services this is what will make them feel like coming back to us always and for generating new business sources for us.
I am talking from the training point of view as that's my profession.
If we talk from operation point of view it can be a program which is more related to discounting practices.
Thank you.
I agree, it is the after sales service that really counts. Excellent customer support is a key factor in making long terrm relations with customers. It also encourages them to reccomend you to others,
well
i think to make very suitable offers for him and make him trust about his details in our company
