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What is your first response and how do you handle it when a customer forgets his/her transaction and he/she said ''i don't do this''?

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Question added by Umer Aziz Tanoli , BRANCH OPERATION MANAGER , MCB BANK LIMITED
Date Posted: 2014/01/25
Alamgir Khan
by Alamgir Khan , Senior Accountant , Seattle Project Management Services

First tell him the date & time that he/she initiated the transaction and try to persuade him. If he does not agree to that then provide him with a proof like, if the transaction was over phone, provide him with a list of phone calls that were attended that day and time or any written proof like any documentations that were filled or signed by the customer.

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