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How we can improve customer experience in long term relations?

Customers, from which we have been enjoying good relations since long time but we have to maintain the continous improvement methology, how we can increase there customer experience.

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Question added by umair khan yousufi , Key Clients Business Improvement Manager , Maersk Line
Date Posted: 2014/01/26
Mahroofa Baluch
by Mahroofa Baluch , Customer Service Manager , Sunway Holidays

customer retention is a bigger challenge than attracting new customers therefore they should be treated as a VIP where we show them that their feedback is important for example after delivery of the service or product the customer should hear from us after a short period of time, even small gestures as birthday wishes or anniversaries can be a win win. even if the client does not come back immediately you have developed a relationship where they will prioritize your company and good word of mouth. always remember one happy customer will always bring you more business! :)

 

 

Wajahat Siddique
by Wajahat Siddique , Manager Admin & HR , Converters International

We can manage it if we become customer centric. Our services and product should be according to customer needs and wants and not accordance to our willingness. If we could make him realized by our services and attitude that he is important for us and for organization.

 

Hussein Ibrahim
by Hussein Ibrahim , Dammam Branch Manager , Abuljadayel Beverages Inc ,

Increase confidence

khaled Ibrahim Sayed Abd El Salam Ibrahim
by khaled Ibrahim Sayed Abd El Salam Ibrahim , Chief Accountant , -ElMehy engineering company

Always MUST make the customer feel that he / she is your goal to statisfy but even more to follow up all the time if he / she need anything , finally if the company have any event then you MUST invite the valueable customer to your company to make him / her sure of being important to your company in good and bad time as well.

Arpon Gomes
by Arpon Gomes , Restaurant Manager , Massive Restaurants Private Limited

knowing their preferences ,choices making it more personal ,so they relate to the brand or the company

Qaisar Abbasi
by Qaisar Abbasi , Cashier , REDHA AL-ANSARI EXCHANGE

Customer is important in all business sonerio,and in all the cases if staff can honour and serve well to existing customers Automatically This customer would become a Marketing tool for the company,So for long time Relationship it is very important to have some promotions for existing customers along with new business marketing tips.

Mumbere Laban
by Mumbere Laban , Supermarket Cashier , Saudi Basic Industries Corporation - Sabic

Customers should be given discount on buying commodities

Hussein Rizk
by Hussein Rizk , Operations Manager , Damac Properties

Put a stratigic management long term plan, use the social media, provide award program, and keep in touch at their convienet times. 

ahabyona hillary
by ahabyona hillary , Assistant Marketing , Kadafrica Estate Ltd

Customer interactions are too often treated as one-off instances. But if you want to succeed, it is crucial to understand the customer experience as a journey with a long string of interactions, continually building loyalty by, priotirise your customer by knowing who needs your immediate attention, understand what value you provide to customers and mantain it, moniter customers behaviour every day, engage with customers but at the right time

Adebisi Williams
by Adebisi Williams , Pricing and Commercial Analyst , Virgin Atlantic Airways

After sales service, emailing new product offerings and general communications of special in store or online offers

saqib khadim
by saqib khadim , auto service adviser , United motors

show involvement but with a specific space 

where he/she can feel fomfertable or drive him

to make you bridge toward his problem(product,service,need)

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