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1\\ greeting
2\\ Listening
3\\ Knowledge
4\\ Always paying attention while listening to the complain
5\\ Make sure that he understand the customer well by repeating the complain to him
6\\ Asking the customer before ending the conversation if he has anything else
Good communicational skills, energetic and talkative person requires for a successfull call center person. Knowledge about the call you handling is most important. Only a good study about your handling subject can make you perfect in dealing with the things.
1. Excellent command in languages and clear communication (no jargons)..
2. Politeness and courtesy
3. Patience to listen customers issues and complaints and
4. Customer service profiency
He must be able to think out of the box.
Find alternative solutions.
Patient
Culture understanding.
Friendly (specially in his relations with internal customers)
he Customer Service Skills that Matter
Patience
Attentiveness
Clear Communication Skills
Knowledge of the Product
Ability to Use "Positive Language" Acting Skills
Time Management Skills
Ability to "Read" Customers
A Calming Presence Goal Oriented Focus
Ability to Handle Surprises Persuasion
Skills Tenacity
Willingness to Learn!
Good interpersonal skills,clear voice and communication techniques,good english and voice modulation tactics,speak properly -no slang or slurred speach,good listening skills...
