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what is the best way to deal with a constant nagging customer?

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Question added by Linda Ouya , Events and Activations Manager , Kenya Commercial Bank
Date Posted: 2013/06/09
Felix Knight
by Felix Knight , Director of Marketing , National Athletics Association of Zimbabwe

If a customer has genuine complaints or concerns, you are best served by scheduling a meeting with that customer. It could be there are other customers having similar issues and not speaking out or you have a better product or service thats better suited for them. Remember it costs more to get a new customer than it costs to satisfy an existing one.

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