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How to handle customer while critical level of escalation?

Customer Interactions Project Execution
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Question added by Ravi Ranjan Singh , Project Manager , Middle East Telecommunication (Metco-KSA)
Date Posted: 2014/01/27
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Tarek Ali Badran
by Tarek Ali Badran , GENERAL MANAGER , EasyPACK TRADING

  • Control your Assumptions
  • Gather the Evidence
  • Think of your Goals
  • Show Concern as you Begin the Call
  • Let the Customer Tell the Story.
  • Offer your Solution Positively

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