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The customer reports that the mobile hand set is lost. What is the customer service rep supposed to do after verifying the customer. The customer wants to change the mobile service provider , but wants to keep the handset provided by the mobile service provider and also the mobile no. Is the customer charged the cost of the handset if he /she does not have at least a1 year relationship with the mobile service provider.
When handset is lost : first I contact with the company to stop and give the company PIN number to keep track of calls and locate the handset
It is important you contact your provider as soon as possible to avoid facing high charges as a result of unauthorised use. Once you have reported your phone as lost, your provider can bar your SIM to stop calls being made on your account. Your provider can also stop anyone else from using your phone by blocking it.