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In the world of quality, what is the term that contains the customer requirements and the customer expectations?

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Question added by Raafat Sallam , Organizational Development and Training Consultant , Training Centers, Marketing Organizations.
Date Posted: 2014/01/29
Fazal Ebrahim Dawood
by Fazal Ebrahim Dawood , Chief Executive Officer , Stardist Ltd

Buyers specifications 

Ahamed Shareef
by Ahamed Shareef , Divisional Head - Quality Assurance , Apollo Tyres Ltd

It is "Voice of Customer". The tool used for this is Quality Function Deployment, which captures customer expectations and traslate them in to customer requirements. Then to the product and process requirements.

Jean Pierre Alain
by Jean Pierre Alain , Executive Group Food & beverages Manager , Sun Hotels Group

The CUSTOMER is the BUYER and you have to meet all his requirements and specifications - in simple terms BUYERS SPECIFICATIONS

amer jayyousi
by amer jayyousi , Business Development Consultant , freelance

Customer needs which when met will be cutomerr demands.

Abdelkrim TRABELSI
by Abdelkrim TRABELSI , Ingénieur Projet , Zodiac

Customer expectations are simply what the customer expects regarding their interactions and service levels they will receive in the futur

 

customer requirements: Cost- delay- time

 

Syed Yousuf Jani
by Syed Yousuf Jani , Service Delivery Supervisor (IT Audit, Governance, Risk & Compliance) , KNPC

Customer Satisfaction

Ajikumar Gopinathan Nair
by Ajikumar Gopinathan Nair , Technical Consultant in Clean Kerala Co Ltd , Clean Keral Company Ltd

Specification of project, activity schedule and date of completion almost define the client requirement  and expectation.

Ahmad Khreasat
by Ahmad Khreasat , Risk and Quality Officer , Royal Scientific Society - Policies & Risk Dept.

I think you are looking for one of the following:

Voice of Customer,

Customer Focus or

Customer Relationship Management 

 

the most common tool to capture the expectation and requiremnts is the Quality Function Deployment but there is many others such as survey, affinity diagram ...etc. 

Muhammad Saey
by Muhammad Saey , Senior Veterinary Doctor , PAFN Public Autority for Food and Nutrition

The term is customer satisfaction including the measuring tools for such survey.

Mohammad Tohamy Hussein Hussein
by Mohammad Tohamy Hussein Hussein , Chief Executive Officer & ERP Architect , Egyptian Software Group

Approved buyers specifications

NASSRELDEEN IBRAHIM ELTAYP BASHEER
by NASSRELDEEN IBRAHIM ELTAYP BASHEER , Senior Bussiness Solution Support Engineer , MTN Sudan

customer expectation is the things the customer waiting from the provider mor than the needs,while the reurment is the needs of the customer and spciefication.

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