by
Roba Al-Assi , Brand and Communications Director , Bayt.com
1. Know what makes your customers feel emotional.
2. Make it easy for your customers to get what they need.
3. Keep customers in the loop.
4. Make the details work (delivery, packaging, customer service).
5. Collaborate with your vendors to gain an edge.
First of all , knowing the clients needs help you providing them the right solutions , also knowing and feeling the pain that customer feel in his business let you act like a doctor then you can keep the good relationship with him ,
the good follow up after sales is also very important to ensure the loyalty of this client , delivery on time and all related services are also appreciated
by
Mohammed Mehdawi , Marketing Officer , Best AL-yousifi Electronics ( Panasonic )
i heard about woman's travailing from kuwait to Dubai or UK to only buy and shopping from LV or (louis vuitton ) LV very luxury and expensive brand , customers travel to buy the brand items ,
when they buy from LV they feel beauty , self confident , modern ... etc those are "values",
by creating Value for the customers that you target then you will have a loyal customer
ask your self
- who is your target market ?
- and how i can serve them best ?
- what my product mean for them ?
