What Personal Qualities & Skills Are Necessary in a Call Center?

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online CRM
12-November-2020

Call Center

Question added by Jaafar Al Mokdad , Logistics Coordinator , Ecoge (Chic Shop)
Date Posted: 2014/02/11

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by Alvin Albarillo , HR Coordinator , CONVERGYS PHILIPPINES

1. Very good communication skills in order to achieve a level of understanding with the customer and be able to answer and assist whatever the customer needs

2. Patience

3. Soft skills

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