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Hi ..
As per my knowledge Complaince and Quality Assurance is an ideal career upgrade for any customer service executive. They know good/bads of their customers so its not difficult for them to define/adhere corporate complaince and quality for the betterment of any organisation.
Thanks for your reading.
yes he is but the most important to have the talent & the skill to get benefit from this wright - win win principle
think better and give better service to customer as you can