Without process. Core part is process about Infrastructure escalations, implimentations and changes. Based on that, we can manage the resources and address to the end users.
by
Mughis Tahir , ISP Business Systems – SAP , City of Bradford Metropolitan District Council
It keeps you on your toes all the time. If it is a24/7 operations than you work as a Fire Brigade, waiting for something to happen, cannot forecast what will happen and always expect the unexpected when something goes wrong.