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The best way to Handle conflict is to identify the problem first if having more then one problem then weight prioritize the problem by giving weight analysis. Once you got the most problematic issue then go for the solution and plan how to resolve after planning then you proceed to act accordingly.
The most important thing is to sit with individual team member first to identify the route cause and then plan by yourself after it arrange a session with all team members and get their input.
Meet with all individuals (usually two) together that are in conflict. You may not look forward to this – especially if there have been heated discussions – but you have to get the two parties together to discuss. This serves at least two purposes…1) to discuss the ideas in a smaller and closed setting and hopefully ease tensions so that you can come out of the meeting with just one idea to present and2) it can smooth over the conflict that team members must get past in order to work productively together for the rest of the project. The only alternative to this would be for you to replace one or both members on the project because the bottom line is: the buck stops here…you have to get past it or the project will never get done…and that’s what you as the project manager have to be the most concerned about.
Meet as a team to decide on the best approach. Finally, gather as a team to discuss project approaches and ideas again. Job #1 is making sure that your team is moving forward together and on the same page…otherwise everything will be hard for the rest of the project and the likelihood that the engagement will end with a satisfied client is small.
Truly, we have individual differences that we should consider, respect and manage creatively and professionally .
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