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Is the sales team more important than services team for a retail org in view of generating profit ? yes or no and why ?

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Question added by Ahmed Awny , Team Leader Analyst/ Accounts opening and maintenance/Abu Dhabi Commercial Bank , Abu Dhabi Commercial Bank
Date Posted: 2014/02/20
Ahmed Salah Edien Abd Elsamya
by Ahmed Salah Edien Abd Elsamya , Workshop manager , ARAB Motor Trading (Changan passenger cars brand)

No, If the maintenance team did not exist, the sales team would succeed because the after sales service is more important than the sale.

Ashraf Metwally
by Ashraf Metwally , Warranty Operations Manager , Haji Husein Alireza

No, Both are involved equally in the customer service process, unprofessional customer service from sales can lead into over expectations of the service which reducing the customer loyalty after he discovers the real situation, in other hands service department can affect the customer decision, as the loyal customer always having a good service experience 

Tarek Elshazly
by Tarek Elshazly , Chief Financial Officer (cfo) , Auto Egypt Elkasrawy Group

 

Absolutely No

 

Both of them are important, moreover the service team is more important than the sales team cause if they give the customer bad service it will affect the sales directly

tamer azab
by tamer azab , مدير عام مطعم , عامر جروب

No, of course

 

Monday is complemented by some because in the case of sales and services Tddr bad sales and if they do not sell no services

amr sayed
by amr sayed , مدير مبيعات كبار العملاء , صولو للصناعات الغذائية

NO

i thing  the sales team isn't important than service because if i make order to retail and there are problems and nothing action from service team , you can't sell any more to your customer

it is my view

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