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How to create KPIs for the Advertising Media team?

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Question added by Eias Elmahi , Advertising Media Team Leader , Sudanese Telecommunication Company
Date Posted: 2014/02/25
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by Deleted user

break down your operations into single processes and base your KPIs on them. For example: number of phone calls , which were turned into orders. This might help you to see how efficient your staff is in phone sales or customer's support. 

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