Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

How do you make sure that your clients are satisfied?

user-image
Question added by Ghada Sameer , Project Manager and media executive , CQA
Date Posted: 2014/02/25
Muhammad Nisar Khan
by Muhammad Nisar Khan , Accountant , Haddan Project Management Est.

if you provide them with best of customer services and after sale services.

Raouf Borni
by Raouf Borni , QA Manager , Obeikan Folding Company

The customer needs are3 types:

 

Expressed needs ( customer requirement) what customer request or demand example coffee with medium sugar. Meanwhile the customer had implied needs: expected quality even if he don’t request; referring to the first example he expect hot and hygienic coffee. The last type is the latent need or discovering what People want before they do (mostly we found it with the product related to technology 

IRPHAN GHANI
by IRPHAN GHANI , Senior Management , A

Ask them close / open ended questions related to what you wanted to achieve and if the answers to it is affirmative then the customer is satisfied.

Example: In sales my objective is to get sales orders. To finally check if the customer is satisfied with my offer, I will ask for the purchase order. If the customer's answer is in affirmative then it means that the customer is satisfied with my offer. 

 

ASARUDEEN SOWKATH ALI
by ASARUDEEN SOWKATH ALI , Planning Manager , Alfanar Construction

If your client is satisfied with your service then you will get another order from the same client.

If you get another order from your client then you can make sure that your client is Satisfied.

After delivery of end product / service to the customer, getting the feedback about the service or product will help to know about the customer satisfaction as well as will help us to know the areas to be developed.

So from this we cannot say this is job of Sales person but this is responsiility of every individual those who are directly / indirectly link with the end product / service.

Hope the answer for the question

Jose Miguel Lucas Martins
by Jose Miguel Lucas Martins , IT Director - Robotic Process Automation (RPA) , Novo Banco

Do not be afraid to ask them and offer incentives throughout your organization in order for customer feedback to reach the right people

More Questions Like This